project 04
Enterprise Comms Platform
コミュニケーションプラットフォーム
Architected and developed an integrated communications platform that unified multiple channels—live chat, VoIP calling, and email—into a single agent interface. The system improved response times and customer satisfaction while reducing context-switching for support teams.
成果
key highlights
01
Integrated three communication channels into unified interface
02
Built custom in-browser SIP phone client
03
Reduced agent response time by 40%
04
Handled 10,000+ daily interactions
スキル
skills
Software EngineeringUI Design & ArchitectureAPI Integration
技術
technologies
Ruby on RailsVue 3VuexPiniaSIP.jsRocketChatPostgreSQLRedisMongoDB